Monday & Friday
8am – 5pm
Tues, Wed & Thu
8am – 6pm
8am – 2pm
Payment via HICAPS
For your convenience, Total Essence accepts payment by CASH, VISA, MASTERCARD & AMEX taking the hassle out of payment.
HICAPS provides an efficient service allowing you to pay using your Private Health Insurance. Total Essence offers the handiness of HICAPS, enabling you to only pay the gap.
Give the gift of massage for your family, friends, partner, colleagues or anyone you would like to treat.
We can arrange over the phone, email or come in and visit. We can also post our beautiful Gift Vouchers directly to the gift receiver.
Wheelchair access & easy car parking
Individual treatment rooms with electric beds
Onsite Restroom facilities
Q. When should I arrive?
A. To ensure you receive the best possible service, please arrive on time for your appointment. It will help for you to start to unwind and get the most out of your treatment. Late arrival will limit your treatment time, as all treatments are completed as scheduled.
For new clients, we ask that you arrive 10 minutes prior to your initial treatment to fill in our client form.
Q. Why is your Initial Consultation pricing different?
A. All initial consultations will incur an additional fee of $10.00 to our regular appointment fees. This visit will include either a 15 minute Vibrosaun Session prior to your Remedial or Specialty Massage OR a Laser Session included within your treatment time. Your Remedial Therapist will perform a short consultation also to best assess your needs as a new client to us.
Q. What should I expect in my treatment?
A. Each Remedial Treatment will include:
- Therapist assessment
- Hands on treatment
- Stretching & at home care (if required)
- Therapist treatment recommendation
Q. How often do you recommend I come?
A. Your Remedial Therapist will assess your individual needs and will provide you with personalised treatment guide to deal with your aches, pains & ailments.
Once your immediate ailment has been relieved, Total Essence recommends regular 4-6 weekly maintenance Remedial Treatments to maintain your health & wellbeing. Regular Remedial Massage treatments will help ease your stress, tension and minimise the likelihood of injuries occurring. Your Remedial Therapist will provide a maintenance program to suit you & the needs of your body.
Q. What’s your cancellation policy?
A. We understand that sometimes you may need to change your appointments, please be mindful that everyone’s time is important and that you let us know of any changes as soon as possible.
Failure to show for your appointment will incur a 50% fee. If you need to cancel your appointment outside 6 BUSINESS hours there will be NO CHARGE.
Q. When I give you my personal details, what will happen?
A. We pride ourselves on staying connected with our clients; from our newsletters, which allow you to stay up to date with the latest Total Essence news, along with our appointment and confirmations system, which reminds you of your appointment. Please keep all your details up to date so your Therapist is aware of all your needs and aliments. Under no circumstances, do we share your personal details with anyone.